The Scratch & Patch Careline which is available 24 hours a day, 7 days a week, is included for all cover levels. Contact: Scratch & Patch, Quay Point, Lakeside Boulevard, Doncaster, South Yorkshire, DN4 5PL Phone: 0330 1026839 http://lukasuiysl.blogzag.com/14687476/paws-pet-insurance-things-to-know-before-you-buy